Referrals
A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer. Once you have dialled or made a […]
Declined Transactions
The customer’s card, card issuer or the acquirer can decline to authorise any transaction. A declined response from the acquirer’s host system will display a message on your terminal in place of the usual AUTH CODE: xxxxx message. This can be, for example, DECLINED, NOT AUTHORISED, or RETAIN CARD. This message will be displayed on […]
Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Quick Start Guide – Full Terminal Overview
Getting Started Set up your base unit in a convenient location close to a power source and an Ethernet socket.To connect the Ethernet cable, connect one side to your Ethernet socket or router and the other side to the socket located on the rear of your base unit.To connect the base unit to a telephone […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]
Menu Structure
Bluetooth Terminals Shows Flashing Number / No Number on Status Screen
What should you do if my Bluetooth terminal shows a flashing number, or no number, on the Bluetooth status section of the screen? If the number is flashing ensure that the base unit with the Serial Number displayed is powered on and in range. If this is the case then power off the terminal and […]
Terminal Fails to Display Mobile Network Name
What should you do if my mobile terminal fails to display a mobile network name on the screen, even though the provided SIM is inserted correctly? Your terminal requires a good mobile network signal to operate, if you are in an area that mobile phones do not operate then the terminal will, also, not operate. […]
Terminal Displays “Enter SIM Code” Message
What does it mean if your mobile terminal displays the message ENTER SIM CODE? Only use the SIM Card supplied to you by your terminal supplier. If you have been supplied with a replacement SIM Card (for example a faulty or lost SIM Card) your terminal will request a new activation code. Check the documentation […]
Hotel Mode
When a large value transaction is expected (typically in Hotel or Rental environments), a Pre-Authorisation can be made for the expected value, to check the customer’s card is valid and the customer has enough credit available for the transaction. If the expected value increases, then further Pre-Authorisations can be made. The final amount is fully […]