Move 5000 Terminal Overview
This short guide provides you with a Move 5000 Terminal Overview. Contents of Box Please note: The power supply unit provided with this equipment is specially designed for Ingenico terminals. Do not use any other power supply. Terminal Overview Keyboard Details and Functionality Please note: Some keys can have other functions depending on […]
Move Terminal Transaction Referral Error
If you have a Move Terminal Transaction Referral Error this means every transaction that you take is producing a referral. Find out why below. Mobile terminals require a good mobile network signal in order to operate, so if you are in an area that mobile phones do not operate then the terminal will, also, not […]
Pin Tries Exceeded
The card has been locked after too many failed PIN entry attempts. It may be possible to perform a PIN Bypass. The customer should contact their card issuer to change their PIN, or if they do know it they can unlock it at any ATM.
Forgotton Supervisor Password
You should first try the default code of 01483, if this is not the code then please contact the terminal Helpdesk who will reset the code back to the default value.
Terminal Displaying Not Ready on Idle Screen
My terminal displays NOT READY on the idle screen, what do I do? Your terminal is not initialised, or has failed an automatic TMS call. Press menu once, and choose the SETUP menu option. You should contact the terminal Helpdesk if the problem persists after a successful TMS Call.
Supervisor Functions
Supervisor Password Default supervisor password is 01483. The Supervisor password is designed to limit access to the Supervisor functions (such as the Supervisor Menus, or Refund transactions) on the terminal to those who have access to the code. Your terminal is shipped with an initial default code of 01483, but is configured so that a […]
Reports
The terminal can produce a number of reports to aid banking. End of Day Banking – Reconciliation report with the acquirers X Balance – Transaction total print without a reset Z Balance – Transaction total print with a reset Waiters Totals – Gratuity summary per waiter Note: At the end of each trading day you […]
Transaction Referencing
Your terminal is not pre-configured to allow for Transaction Referencing. If you would like Transaction Referencing to be enabled on your terminal please contact the terminal Helpdesk. Transaction Referencing can be used to reference each transaction’s ticket to a specific terminal operator, or location. The most common use of Transaction Referencing is in the leisure […]
Example of Transaction Receipts
Merchant Copy – Signature Transactions Merchant Copy of Chip & Pin or Swipe Card with Gratuity Merchant Copy – PIN Transactions Merchant Copy Inserted Card with PIN Entry and Gratuity Merchant Copy – Contactless Transactions Customer Copy Keyed card with signature Note: For security reasons the full card number is not shown on the customer […]
Force Transaction
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. The Forced Transaction function allows for the completion of a transaction following a referral or voice authorisation. It also […]