Move 3500/5000 Swipe Sale
Follow the steps below to conduct a Move 3500/5000 Swipe Sale. 1. Select SALE from the transaction menu. 2. Insert / Swipe / Present screen is shown. 3. The SALE menu screen will be displayed. 4. Enter the sale amount and press green key. 5. Terminal will contact the acquirer. 6. Auth code is returned […]
Mobile Network Selection
Your terminal will automatically pick-up a best available network, however if required you can manually select network in order for terminal always connect to selected provider. To enable the manual mode please go to supervisor menu, enter your password and select “Config”. In the config menu press menu key and choose “SEL GSM N/W01/01/19 Please […]
Display / Icons
Please note the terminal is using following colouring scheme: No icon means the function is not present in the terminal or its switched off. Grey icon represents an active feature but not connected. Orange icon represents connection in progress. Green icon is used during connection when the terminal is ready to exchange data. Following power […]
Diagnostic Codes
You may see diagnostic (DIAG) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For example DIAG 828282 would indicate three communication failure attempts during a transaction. 10 or 17 GPRS or IP connection error. Retry transaction. If the […]
Authorisation Only Transaction
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. An Authorisation Only transaction gives an authorisation code for a specific amount against a customer’s card without the capture of the transaction details by the acquirer. This facility is […]
Account Verification
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. In order to check that a customer’s card is valid an Account Verification can be performed. Typically this would be used before opening a bar tab, or any situation […]
Surcharging
Your terminal is not pre-configured to allow for Surcharging. If you would like the Surcharge functionality enabled on your terminal please contact the terminal Helpdesk. The Surcharge functionality would commonly be used within the leisure & service industries in order to add a surcharge of a set amount or set percentage rate to the total […]
Split Bills
Your terminal is not pre-configured to allow for Split Bills. If you would like the Split Bill functionality enabled on your terminal please contact the terminal Helpdesk. The Split Bill functionality would commonly be used within the leisure industry in order to break down a bill associated with a table into amounts that can be […]
Chip & Pin Sale
1. Select SALE from the transaction menu. 2. Insert / Swipe screen is shown. Insert the card. 3. The card is read and will then proceed to the sale screen. Enter the sale amount and press the green key. 4. Cardholder to enter their PIN code and press the green key. 5. Cardholder is then […]
Reversal
If a mistake in a transaction is identified immediately after the transaction has been completed, then the transaction can be completely reversed by selecting the Reversal function within 30 seconds of the end of the transaction. This function is particularly useful when the wrong transaction amount has been entered, and the mistake is only noticed […]