Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]
Menu Structure
Bluetooth Terminals Shows Flashing Number / No Number on Status Screen
What should you do if my Bluetooth terminal shows a flashing number, or no number, on the Bluetooth status section of the screen? If the number is flashing ensure that the base unit with the Serial Number displayed is powered on and in range. If this is the case then power off the terminal and […]
Terminal Fails to Display Mobile Network Name
What should you do if my mobile terminal fails to display a mobile network name on the screen, even though the provided SIM is inserted correctly? Your terminal requires a good mobile network signal to operate, if you are in an area that mobile phones do not operate then the terminal will, also, not operate. […]
Terminal Displays “Enter SIM Code” Message
What does it mean if your mobile terminal displays the message ENTER SIM CODE? Only use the SIM Card supplied to you by your terminal supplier. If you have been supplied with a replacement SIM Card (for example a faulty or lost SIM Card) your terminal will request a new activation code. Check the documentation […]
Hotel Mode
When a large value transaction is expected (typically in Hotel or Rental environments), a Pre-Authorisation can be made for the expected value, to check the customer’s card is valid and the customer has enough credit available for the transaction. If the expected value increases, then further Pre-Authorisations can be made. The final amount is fully […]
Mailorder Transaction
1. From the idle screen press the green key once and select Mailorder. 2. Select Sale and press green key. 3. Key in the customer’s card number and press green key. 4. Key in the expiry date in MMYY format (1217 for December 2017). 5. Enter three digit code at the back of the card […]
Move Customer Not Present (CNP) – Mailorder
Follow the instructions below to perform a Move Customer Not Present (CNP) transaction. This can be performed on your Ingenico Move 3500 or Move 5000 terminal. The CNP transaction is performed when a payment is taken without face to face customer interaction, however, if this is something your business is consistently doing we recommend you […]
Sale with Gratuity
Your terminal is not pre-configured to allow for Gratuities (i.e. tips). If you would like the Gratuity mode enabled on your terminal please contact the terminal helpdesk. Note: You must ensure that this option is enabled on your acquirers Merchant Account. Gratuity mode would commonly be used within the leisure industry in order to allow […]