Forgotton Supervisor Password
You should first try the default code of 01483, if this is not the code then please contact the terminal Helpdesk who will reset the code back to the default value.
Terminal Displaying Not Ready on Idle Screen
My terminal displays NOT READY on the idle screen, what do I do? Your terminal is not initialised, or has failed an automatic TMS call. Press menu once, and choose the SETUP menu option. You should contact the terminal Helpdesk if the problem persists after a successful TMS Call.
Move 3500 Key Features
Strong Customer Authentication As part of PSD2 – The second Payment Services Directive from the EU, if a cardholder uses their contactless card to spend up to £150 or make five Contactless transactions in succession, they will be asked to insert the card and enter their PIN to validate th next card transaction. Merchant Initiated […]
Supervisor Functions
Supervisor Password Default supervisor password is 01483. The Supervisor password is designed to limit access to the Supervisor functions (such as the Supervisor Menus, or Refund transactions) on the terminal to those who have access to the code. Your terminal is shipped with an initial default code of 01483, but is configured so that a […]
Reports
The terminal can produce a number of reports to aid banking. End of Day Banking – Reconciliation report with the acquirers X Balance – Transaction total print without a reset Z Balance – Transaction total print with a reset Waiters Totals – Gratuity summary per waiter Note: At the end of each trading day you […]
Transaction Referencing
Your terminal is not pre-configured to allow for Transaction Referencing. If you would like Transaction Referencing to be enabled on your terminal please contact the terminal Helpdesk. Transaction Referencing can be used to reference each transaction’s ticket to a specific terminal operator, or location. The most common use of Transaction Referencing is in the leisure […]
Example of Transaction Receipts
Merchant Copy – Signature Transactions Merchant Copy of Chip & Pin or Swipe Card with Gratuity Merchant Copy – PIN Transactions Merchant Copy Inserted Card with PIN Entry and Gratuity Merchant Copy – Contactless Transactions Customer Copy Keyed card with signature Note: For security reasons the full card number is not shown on the customer […]
Force Transaction
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. The Forced Transaction function allows for the completion of a transaction following a referral or voice authorisation. It also […]
Referrals
A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer. Once you have dialled or made a […]
Declined Transactions
The customer’s card, card issuer or the acquirer can decline to authorise any transaction. A declined response from the acquirer’s host system will display a message on your terminal in place of the usual AUTH CODE: xxxxx message. This can be, for example, DECLINED, NOT AUTHORISED, or RETAIN CARD. This message will be displayed on […]