Contactless Transaction Prompt to Insert Card
It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder. Once the PIN is entered the counter will reset and the customer can begin using […]
Screen Messages
Below is a list of the messages that you may see on the display of your terminal and/or PINpad. COMPLETED The transaction has been completed. DECLINED The card, card issuer or acquirer has declined to authorise the transaction, you should ask for another means of payment. TRANSACTION CANCELLED The PINpad is displaying confirmation that you, […]
(T) Terminal Displays “PIN Tries Exceeded”
This means the card has been locked after too many failed PIN entry attempts. It may be possible to perform a PIN Bypass. The customer should contact their card issuer to change thier PIN, or if they do know it they can unlock it at any ATM. For more information about Pin Bypass, see our […]
(T) Terminal Unable to Take Contactless Transactions
Not all cards are enabled for contactless transactions, please ensure that the card presented to PINpad is a contactless card, the customer should contact their card issuer if they are unsure.Ensure that the contactless card is presented to the contactless card read zone until prompted to remove the card. You can check the card read […]
(T) Customer Forgotten PIN Code
If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]
Processing Cards
Chip & Pin Card Insert the card horizontally into the terminal with the chip facing upwards. Leave the card in position throughout the transaction. Contactless Card Bring the card firmly up to the active zone above the contactless logo locatedon the paper trapdoor. Keep the card close to the contactless logo during the transaction. The […]
Replace/Install an Ingenico Paper Roll
Follow these easy steps to learn how to Replace/Install an Ingenico Paper Roll. If your receipts are not printing correctly, you can also follow these steps to check everything is placed correctly. 1. Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear […]
Move Terminal Transaction Referral Error
If you have a Move Terminal Transaction Referral Error this means every transaction that you take is producing a referral. Find out why below. Mobile terminals require a good mobile network signal in order to operate, so if you are in an area that mobile phones do not operate then the terminal will, also, not […]
Move 3500 Terminal Overview
This short guide provides you with a Move 3500 Terminal Overview. Contents of Box Please note: The power supply unit provided with this equipment is specially designed for Ingenico terminals. Do not use any other power supply. Terminal Overview Keyboard details and functionality Please note: Some keys can have other functions depending on […]
Pin Tries Exceeded
The card has been locked after too many failed PIN entry attempts. It may be possible to perform a PIN Bypass. The customer should contact their card issuer to change their PIN, or if they do know it they can unlock it at any ATM.