Transactions Overview
In order to perform a transaction in a quick and efficient manner you may type in the transaction amount from the idle screen on your terminal. This method may be used to start any sale transaction, no matter what the card type is (i.e. contactless cards or cards with, or without a chip). Enter the […]
Replace/Install an Ingenico Paper Roll
Follow these easy steps to learn how to Replace/Install an Ingenico Paper Roll. If your receipts are not printing correctly, you can also follow these steps to check everything is placed correctly. 1. Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear […]
Desk3500 Purchase with Cashback (PWCB)
In this article, learn how to complete a Desk3500 Purchase with Cashback, also known as PWCB. This menu option is only used to provide ‘Cashback’ where a normal ‘Sale’ transaction has been performed with a ‘Gratuity’. Selecting this option allows a transaction to be carried out with ‘Cashback’ instead of ‘With Gratuity’. Note: Only certain […]
Desk 3500 Terminal Overview
This short guide provides you with a Desk 3500 Terminal Overview. Contents of box Please note: The power supply unit provided for use with the Ingenico Desk 3500 terminals is specific to the terminal. Do not use any other power supply. Terminal Overview The Desk 3500 is an Ethernet capable device and requires network […]
Quick Start Guide – Full Overview
Getting Started Set up your Desk 3500 in a convenient location close to a power source and an Ethernet socket.To connect an Ethernet cable, connect one side to your Ethernet output or router and the other side to the ‘ETH’ socket on the Magic box.Finally, connect the power supply unit into the power socket on […]
Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]
Top-Up Transaction – Swipe Card
Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. because of an extended stay at a hotel) an additional ‘Pre-Authorisation’ transaction will be required. If your terminal is not configured to automatically […]
Top-Up Transaction – Chip & Pin Card
Please note that this option is only available for certain types of business. Please contact Customer Services for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. because of an extended stay at a hotel) an additional ‘Pre-Authorisation’ transaction will be required. If your terminal is not configured to automatically […]
Pre-Authorisation (Pre-Auth) – Hotel Mode
Please note that this option is only available for certain types of business. Please contact Customer Services for further information. Where there is a likelihood of a large value transaction, such as a hotel or car hire bill, a ‘Pre-Authorisation’ transaction for the expected value may be made. If, following a ‘Pre-Authorisation’ transaction, the value […]