Making Sure You’re Getting a Fair Deal with Card Payments
If you’re running a business and taking card payments, it’s super important to make sure you’re getting the best deal possible. We’re here to help you figure out if your current setup is giving you the best value, and if there’s a chance you could also save some money. Understanding Your Business Needs Before you […]
Refund with Gratuity
If your terminal is configured for gratuities the ‘Refund’ transaction flow is as follows after you select ‘Refund’ from the transaction menu as described. 1. Press TICK to submit TOTAL amount. Press CLEAR to change one digit at time or press X to clear the entire amount and enter the correct amount. 2. Present/Insert/Swipe the […]
Supervisor Functions
If configured, the default Supervisor Code (prior to terminal being installed) is set at 0000. The ‘Supervisor Code’ is designed to limit access to the ‘Supervisor Functions’ configured for certain transaction types or access to certain ‘Functions’ and ‘Function Codes’ on the terminal to those who have access to the code.Your terminal is shipped with […]
Display and Terminal Operation Icons
Icons displayed on your terminals will depend on your terminal type. Time displayed in 24-hour format with long date format. Terminal Operation Icons The following images may be displayed along the bottom of your terminal display.They are a reference to which physical buttons are active at that point in the transaction. This OK button is […]
Contactless Transaction Prompt to Insert Card
It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder. Once the PIN is entered the counter will reset and the customer can begin using […]
Screen Messages
Below is a list of the messages that you may see on the display of your terminal and/or PINpad. COMPLETED The transaction has been completed. DECLINED The card, card issuer or acquirer has declined to authorise the transaction, you should ask for another means of payment. TRANSACTION CANCELLED The PINpad is displaying confirmation that you, […]
(T) Terminal Displays “PIN Tries Exceeded”
This means the card has been locked after too many failed PIN entry attempts. It may be possible to perform a PIN Bypass. The customer should contact their card issuer to change thier PIN, or if they do know it they can unlock it at any ATM. For more information about Pin Bypass, see our […]
(T) Terminal Unable to Take Contactless Transactions
Not all cards are enabled for contactless transactions, please ensure that the card presented to PINpad is a contactless card, the customer should contact their card issuer if they are unsure.Ensure that the contactless card is presented to the contactless card read zone until prompted to remove the card. You can check the card read […]
(T) Customer Forgotten PIN Code
If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]
Voice Referral Password (if configured)
The default Referral Password is 0000. The ‘Referral Password’ is designed to prevent fraud during referred transactions.If your terminal is configured for ‘Referral Password’, you will be prompted during the ‘Self Install Process’ to create a password. If you forget your password, you will have to contact the helpdesk and they will set your terminal […]