Top-Up Transaction – Swipe Card
Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. because of an extended stay at a hotel) an additional ‘Pre-Authorisation’ transaction will be required. If your terminal is not configured to automatically […]
Top-Up Transaction – Chip & Pin Card
Please note that this option is only available for certain types of business. Please contact Customer Services for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. because of an extended stay at a hotel) an additional ‘Pre-Authorisation’ transaction will be required. If your terminal is not configured to automatically […]
Pre-Authorisation (Pre-Auth) – Hotel Mode
Please note that this option is only available for certain types of business. Please contact Customer Services for further information. Where there is a likelihood of a large value transaction, such as a hotel or car hire bill, a ‘Pre-Authorisation’ transaction for the expected value may be made. If, following a ‘Pre-Authorisation’ transaction, the value […]
Reversal
A reversal is used to correct an error if spotted quickly e.g. amount entered was £1000 but was supposed to be £100. Reversals can only be performed, within 30 seconds of the original transaction completing and before any other function starting. After this, a refund will need to be conducted. 1. Press MENU at the […]
Refund
1. Select REFUND from the transaction menu. 2. Enter the supervisor password and press the green key. 3. The REFUND menu screen will be displayed Enter the sale amount and press the green key. 4. Insert / Swipe / Present card screen is displayed. 5. Terminal will check the card. 6. Terminal will connect to […]
Surcharging
Your terminal is not pre-configured to allow for Surcharging. If you would like the Surcharge functionality enabled on your terminal please contact the terminal Helpdesk. The Surcharge functionality would commonly be used within the leisure & service industries in order to add a surcharge of a set amount or set percentage rate to the total […]
Split Bills
Your terminal is not pre-configured to allow for Split Bills. If you would like the Split Bill functionality enabled on your terminal please contact the terminal Helpdesk. The Split Bill functionality would commonly be used within the leisure industry in order to break down a bill associated with a table into amounts that can be […]
Sale with Gratuity
Your terminal is not pre-configured to allow for Gratuities (i.e. tips). If you would like the Gratuity mode enabled on your terminal please contact the terminal helpdesk. Note: You must ensure that this option is enabled on your acquirers Merchant Account. Gratuity mode would commonly be used within the leisure industry in order to allow […]
Desk5000 Purchase with Cashback (PWCB)
In this article, learn how to complete a Desk5000 Purchase with Cashback, also known as PWCB. Your terminal is not pre-configured to allow for Sales with Cashback. If you would like Cashback mode enabled on your terminal please contact the terminal Helpdesk. Please note only debit cards can offer this functionality and the cashback limit […]
Desk 5000 Swipe Sale
Follow the steps below to conduct a Desk 5000 Swipe Sale. 1. Select SALE from the transaction menu. 2. Insert/Swipe screen is shown. 3. Once the card has been read by the Terminal, the sale screen is shown. Enter the sale amount and press the green key. 4. Terminal connects to the acquirer. 5. Auth […]