Refund with Gratuity
If your terminal is configured for gratuities the ‘Refund’ transaction flow is as follows after you select ‘Refund’ from the transaction menu as described. 1. Press TICK to submit TOTAL amount. Press CLEAR to change one digit at time or press X to clear the entire amount and enter the correct amount. 2. Present/Insert/Swipe the […]
Supervisor Functions
If configured, the default Supervisor Code (prior to terminal being installed) is set at 0000. The ‘Supervisor Code’ is designed to limit access to the ‘Supervisor Functions’ configured for certain transaction types or access to certain ‘Functions’ and ‘Function Codes’ on the terminal to those who have access to the code.Your terminal is shipped with […]
Terminal Keyboard & Display Icons
Using the Terminal Keyboard and Display To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys. Press the yellow key once to delete one character at a time. Press the red key once to delete the entire line; pressing the red key again will cancel […]
Display and Terminal Operation Icons
Icons displayed on your terminals will depend on your terminal type. Time displayed in 24-hour format with long date format. Terminal Operation Icons The following images may be displayed along the bottom of your terminal display.They are a reference to which physical buttons are active at that point in the transaction. This OK button is […]
Diagnostic Codes
You may see diagnostic (DIAG) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For example DIAG 828282 would indicate three communication failure attempts during a transaction. 52 Offline or Forced Transaction.This is not an error and is for […]
Move3500/Move5000 Contactless Sale
Follow these easy steps to conduct a Move3500/Move5000 Contactless Sale. From the READY prompt enter the sale amount for the transaction and press ENTER. A contactless symbol will be displayed if the amount entered is below the maximum contactless limit. The cardholder should present their card over the contactless symbol on the terminal display. The terminal will then […]
Chip & Pin Sale
In order to perform a transaction in a quick and efficient manner you may type in the transaction amount from the idle screen, insert the card to the card reader or press menu key and select sale option. This method may be used to start any sale transaction, regardless of card type is (i.e. contactless […]
Screen Messages
Below is a list of the messages that you may see on the display of your terminal and/or PINpad. COMPLETED The transaction has been completed. DECLINED The card, card issuer or acquirer has declined to authorise the transaction, you should ask for another means of payment. TRANSACTION CANCELLED The PINpad is displaying confirmation that you, […]
Terminal Not Powering On
Terminals, like mobile phones, will not work if there is insufficient charge in the battery. If the terminal is connected to the mains via a charging base: try connecting the power cable directly into the terminal: you are looking for a lightning flash through the battery symbol on the top right of the terminal screen. […]
Lost Connection – MAC Reset CHECK
Occasionally, the terminal will “lose” its connection with the processing bank. If you see a screen message “Invalid MAC” or “MAC reset required” 1. Press “Menu” twice 2. Press “Supervisor” 3. Enter Password 4. Choose “Password” 5. Choose “MAC reset” 6. Choose “ALL” This should now reconnect your terminal to the processor and the terminal […]