Reports
There are a number of different reports available depending on your acquiring bank, each with a different purpose. To access the reports menu press the ‘MAIN MENU’ button and select ‘REPORTS’. Please note: The reports in this section are for optional usage and only designed to help you keep track of your orders and accounts. […]
Communication Problems
The normal sequence of messages displayed during a transaction using a Wi-Fi connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your acquirer. If the terminal fails to connect on the first try, it will […]
Communication Problems with GPRS Terminal
The normal sequence of messages displayed during a transaction using a GPRS connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the display will show the response from your acquirer. If the terminal fails to connect on the first try, it will make […]
Receipts Print Out Blank
If the paper is feeding through but appears blank:– Your terminal uses thermal paper rolls to print receipts. This paper will only print on one side.– When the rolls supplied with the terminal are used up, you must obtain replacements from recommended suppliers.– Check your paper rolls.– Check that the roll is loaded the correct […]
Screen Appears Frozen, or Terminal Does Not React to Inserting a Card
If the screen appears frozen and doesn’t react to key presses or inserting a card:Turn the main terminal off, wait 10 seconds then turn back on again using the power button located at above red ‘X’ key on the terminal keypad.
WIFI Access Point Doesn’t Turn On (WIFI Terminal)
If the Wi-Fi access point power indicator light doesn’t turn on when it is plugged into the mains: 1. Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on. If an extension cable is being used, check the fuse.2. Check that the power supply […]
Battery Module Not Charging
Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on. If an extension cable is being used, check the fuse. Check that the power supply is plugged into the socket on the rear of the charging stand or the rear of the terminal. If […]
Terminal Screen is Blank
Firstly, ensure a battery module is fitted. Hold down the power button located above red ‘X’ key at the terminal keypad until display illuminates. If the terminal does not beep and turn on:1. Connect the power USB Type B cable into the power source and onto the USB port on the left hand site of […]
Error Messages – TABLE & HYPRERLINK
When a Chip Card is inserted, swiped or the long card number is typed in, the terminal will check against a number of parameters downloaded from the Castles technology system. If the terminal rejects the card it will display one of the following messages: ACQUIRER DISABLED The terminal has logged off from your acquirers. Please […]
Reviewing Transactions/Reprinting a Receipt
The Vega 3000 family of terminals maintain a Batch record of all transaction information since the last successful Settlement was performed. It is possible to review the Batch, find the appropriate transaction and, if required, reprint the receipt. Step 1 Press the ‘MAIN MENU’ key, select ‘BATCH’ from the Report and Terminal menu and […]