Settlement
All Vega 3000 family terminals are configured to complete automatic end of day. To disable this feature please contact technical support. For the totals to display correctly, this must be completed during the ‘Banking Window’ time set by your Acquirer. During a Settlement, the terminal will connect to your acquirer(s) and ensure that all transactions […]
Reports
There are a number of different reports available depending on your acquiring bank, each with a different purpose. To access the reports menu press the ‘MAIN MENU’ button and select ‘REPORTS’. Please note: The reports in this section are for optional usage and only designed to help you keep track of your orders and accounts. […]
Communication Problems
The normal sequence of messages displayed during a transaction using a Wi-Fi connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your acquirer. If the terminal fails to connect on the first try, it will […]
Communication Problems – IP With Dial Back-Up Terminal
The normal sequence of messages displayed during a transaction using an IP/Ethernet connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the following display will be a response from your acquirer. If the terminal fails to connect on the first try, it will […]
Communication Problems with GPRS Terminal
The normal sequence of messages displayed during a transaction using a GPRS connection is:CONNECTING VIA IP,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the display will show the response from your acquirer. If the terminal fails to connect on the first try, it will make […]
Communication Problems – Dial Only Terminal
The normal sequence of messages displayed during a transaction using a dial connection is:CONNECTING VIA DIAL,CONNECTION MADE, PROCESSING NOW,APPROVAL XXXXXXCONNECTION MADE, PROCESSING NOWThis message indicates the terminal has connected successfully. In this case, the following display will be a response from the acquirer. If the terminal fails to connect on the first try, it will […]
Receipts Print Out Blank
If the paper is feeding through but appears blank:– Your terminal uses thermal paper rolls to print receipts. This paper will only print on one side.– When the rolls supplied with the terminal are used up, you must obtain replacements from recommended suppliers.– Check your paper rolls.– Check that the roll is loaded the correct […]
Screen Appears Frozen, or Terminal Does Not React to Inserting a Card
If the screen appears frozen and doesn’t react to key presses or inserting a card:Turn the main terminal off, wait 10 seconds then turn back on again using the power button located at above red ‘X’ key on the terminal keypad.
WIFI Access Point Doesn’t Turn On (WIFI Terminal)
If the Wi-Fi access point power indicator light doesn’t turn on when it is plugged into the mains: 1. Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on. If an extension cable is being used, check the fuse.2. Check that the power supply […]
Battery Module Not Charging
Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on. If an extension cable is being used, check the fuse. Check that the power supply is plugged into the socket on the rear of the charging stand or the rear of the terminal. If […]