Top-Up Transaction – Swipe Card
Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. because of an extended stay at a hotel) an additional ‘Pre-Authorisation’ transaction will be required. If your terminal is not configured to automatically […]
Customer Not Present (CNP) Sale
This method is used for taking transactions when the cardholder is not next to the terminal – a telephone order, for example. Please note: Some of the screens which ask for information are dependent on your terminal’s configuration. If a screen is absent, simply skip to the next step. Step 1 When the terminal […]
Top-Up Transaction – Chip & Pin Card
Please note that this option is only available for certain types of business. Please contact Customer Services for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. because of an extended stay at a hotel) an additional ‘Pre-Authorisation’ transaction will be required. If your terminal is not configured to automatically […]
Pre-Authorisation (Pre-Auth) – Hotel Mode
Please note that this option is only available for certain types of business. Please contact Customer Services for further information. Where there is a likelihood of a large value transaction, such as a hotel or car hire bill, a ‘Pre-Authorisation’ transaction for the expected value may be made. If, following a ‘Pre-Authorisation’ transaction, the value […]
Hotel Mode – Pre-Authorisation and Check-Out
The Vega 3000 family of terminals allow transaction types for use in the hotel industry. These transaction types are also relevant for other merchant categories such as car rentals. The transaction is performed in two parts: a ‘Pre-Authorisation’ and a confirming ‘Completion’.Hotel and Rental configuration, Express Check-Out feature (that allows Customer Not Present check-out) and […]
Reversal
A reversal is used to correct an error if spotted quickly e.g. amount entered was £1000 but was supposed to be £100. Reversals can only be performed, within 30 seconds of the original transaction completing and before any other function starting. After this, a refund will need to be conducted. 1. Press MENU at the […]
Chip & Pin Sale with Gratuity
This is much the same as a regular Sale transaction but with the added ability of including a tip in addition to the transaction amount. Please note: This is a service that must be requested from your acquirer. When activated, tipping will be set by default for all Sale transactions. Step 1 When the terminal […]
Refund
1. Select REFUND from the transaction menu. 2. Enter the supervisor password and press the green key. 3. The REFUND menu screen will be displayed Enter the sale amount and press the green key. 4. Insert / Swipe / Present card screen is displayed. 5. Terminal will check the card. 6. Terminal will connect to […]
Chip & Pin Sale with Gratuity
This is much the same as a regular Sale transaction but with the added ability of including a tip in addition to the transaction amount. Please note: This is a service that must be requested from your acquirer. When activated, tipping will be set by default for all Sale transactions. Step 1When the terminal is […]
Surcharging
Your terminal is not pre-configured to allow for Surcharging. If you would like the Surcharge functionality enabled on your terminal please contact the terminal Helpdesk. The Surcharge functionality would commonly be used within the leisure & service industries in order to add a surcharge of a set amount or set percentage rate to the total […]