Customer Not Present (CNP) Phone Order – Refund
1. Tap the “Verifone” logo to access the Main menu. 2. Tap “Grey Bar” at the bottom of the screen” to view more options below. 3. Press “4” for “Card Not Present” option. 4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone […]
Display / Icons
Please note the terminal is using following colouring scheme: No icon means the function is not present in the terminal or its switched off. Grey icon represents an active feature but not connected. Orange icon represents connection in progress. Green icon is used during connection when the terminal is ready to exchange data. Following power […]
Transaction and Terminal Responses
Diagnostic Codes
You may see diagnostic (DIAG) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For example DIAG 828282 would indicate three communication failure attempts during a transaction. 10 or 17 GPRS or IP connection error. Retry transaction. If the […]
VEGA3000C Contactless Sale
Follow these easy steps to conduct a VEGA3000C Contactless Sale. The terminal will offer contactless payment if:1. The terminal supports the functionality;2. The card supports the functionality;3. The transaction amount is suitable. Step 1 When the terminal is ready to perform a Sale transaction it will show the ‘Enter amount screen.If the cardholder requests a […]
Authorisation Only Transaction
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. An Authorisation Only transaction gives an authorisation code for a specific amount against a customer’s card without the capture of the transaction details by the acquirer. This facility is […]
Refund & Example of Receipt
Step 1 Select the ‘REFUND’ transaction type from either the Transaction Menu or the ‘TRANS’ option of the Terminal and Reports Menu. The exact location will be dependent on your terminal’s configuration. Step 2 Enter the Refund amount in pence and press the green ‘OK’ key.Example: Typing in 1000 would equate to a value […]
Account Verification
Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. In order to check that a customer’s card is valid an Account Verification can be performed. Typically this would be used before opening a bar tab, or any situation […]
Refund & Example of Receipt
Step 1 Select the ‘REFUND’ transaction type from either the Transaction Menu or the ‘TRANS’ option of the Terminal and Reports Menu. The exact location will be dependent on your terminal’s configuration. Step 2 Enter the Refund amount in pence and press the green ‘OK’ key.Example: Typing in 1000 would equate to a value […]
Customer Not Present (CNP) Sale
This method is used for taking transactions when the cardholder is not next to the terminal – a telephone order, for example. Please note: Some of the screens which ask for information are dependent on your terminal’s configuration. If a screen is absent, simply skip to the next step. Step 1 When the terminal […]