Trustpilot

(T) PINpad Does Not Show WELCOME Message on Idle Screen

Getting your Trinity Audio player ready...

If your PINpad does not show the WELCOME message on the idle screen, follow the steps below:

  1. Remove the power from your terminal until your PINpad is completely powered off.
  2. Reconnect the power to your terminal and after a short initialisation process your PINpad should display the WELCOME message.

You should contact the terminal Helpdesk if the problem persists.