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If you have a Move Terminal Transaction Referral Error this means every transaction that you take is producing a referral. Find out why below.
Mobile terminals require a good mobile network signal in order to operate, so if you are in an area that mobile phones do not operate then the terminal will, also, not operate. You should move to an area of good mobile network signal.
If no mobile network is shown on the terminal screen then you should check that the SIM is installed correctly. If the problem persists you should contact the terminal Helpdesk.
Bluetooth terminals require either a telephone line or LAN in order to operate. You should check that the base unit is connected correctly and that the telephone line or LAN are working correctly. If the problem persists you should contact the terminal Helpdesk.
However, if there is a problem with the telephone line or internet connection you should contact your telecommunications supplier.
You can find your terminal helpdesk details below if you require further assistance on your Move Terminal Transaction Referral Error. To find more articles about your Move terminal, click here for Move 3500 and here for Move 5000.