Reversal
A reversal is used to correct an error if spotted quickly e.g. amount entered was £1000 but was supposed to be £100. Reversals can only be performed, within 30 seconds of the original transaction completing and before any other function starting. After this, a refund will need to be conducted. 1. Press MENU at the […]
Surcharging
Your terminal is not pre-configured to allow for Surcharging. If you would like the Surcharge functionality enabled on your terminal please contact the terminal Helpdesk. The Surcharge functionality would commonly be used within the leisure & service industries in order to add a surcharge of a set amount or set percentage rate to the total […]
Split Bills
Your terminal is not pre-configured to allow for Split Bills. If you would like the Split Bill functionality enabled on your terminal please contact the terminal Helpdesk. The Split Bill functionality would commonly be used within the leisure industry in order to break down a bill associated with a table into amounts that can be […]
Completion Transaction
If the final bill is more than 15% higher than the total ‘PreAuthorised’ amount, an additional ‘Top-up’ transaction will be required for the difference which must be obtained prior to the carrying out of the ‘Completion’ transaction. The following procedure will complete a ‘Pre-Authorised’ transaction when the final amount is confirmed with the customer. Completion […]
Account Verification
Account Verification – Swipe Card 1. Press at the ‘Idle Screen’. Select ‘Verify Account’. 2. Swipe the cardholder’s card. 3. The terminal will check the card. 4. Terminal will connect to the host. 5. Terminal will receive a response from the host. 6. If the account is valid this screen is shown. Terminal will print […]
Sample Receipts for Transactions
End of Day Report Not Authorised Receipts Cancelled Receipts Waiter Setup Receipts Gratuity (Verified by PIN) Receipts Gratuity (Verified by Signature) Receipts Sale (Verified by Signature) Receipts Sale (Verified by PIN) Receipts Refund (Verified by Signature) Receipts Self-Install Receipt
Card Does Not Read
If the terminal does not read the card, follow the steps below: Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal). Swipe the card again with a continuous and fluid movement Verify that the magnetic strip is not damaged, grooved or cracked Make sure you have correctly […]
Admin Menu
Merchant Info Display 1. Press TICK button. Terminal will display ‘Terminal ID’ and ‘GEMS Merchant ID’. 2. Press TICK button to continue or press FEED button to print short report. Reset MAC Key 1. Press TICK button, terminal will prompt for ‘Supervisor Code’. 2. Enter the Supervisor Code. 3. Press TICK to reset the MAC […]
Network Setup
Press MENU until the ‘Application Menu’ is displayed. 1. Select ‘Network Setup’ in the menu and then press TICK. 2. Enter your ‘Supervisor Code’ and then press TICK. Use CLEAR or X to correct mistakes. 3. Select ‘Network Manager’ and then press TICK. 4. Choose one of the following options from the screen below: Press […]
Functions and Function Codes
There may be occasions when you have further requirements of your terminal. These can be met using Function Codes. Function Codes other than the following should only be used on the advice of the Helpdesk. Entering the Supervisor Code You will be asked on occasions to enter your ‘Supervisor Code’, the following screens will be […]